Quadrox GuardNVR Instrukcja Instalacji Pobierz pdf (Strona 72)

GuardNVR Installation Manual 72

Version 4.3 Series

A black image is shown

• DirectX not installed or outdated

Check by Start > Run, type “dxdiag”. The DirectX version

should be at least 9.0c

o Download and install the latest DirectX version

from http://microsoft.com/directx

• Video drivers of the client computer are outdated

o Download the latest video drivers from the

website of the client computer manufacturer

• Firewall blocks image transfer

o Check whether all firewalls (server and client

side) are correctly configured.

No grid is displayed in

the activity detection

screen.

• Video card has less than 16 MB of video memory.

Go to the Display settings, go to the Settings tab, click

Advanced. A new window appears, click the Adapter tab. Check

that Memory Size is at least 16 MB.

• DirectX 9.0c or higher is missing

o Download and install the latest DirectX version

from http://microsoft.com/directx

• Not enough hardware acceleration

o See the section on client configuration

Very bad image quality

(image shows big planes

of the same color)

• The color depth in the display settings isn't set to 24 or

32 bits

o Change the color depth to 24(32) bits instead of

16 bits in the display properties. Right click on the Desktop,

choose Properties. Go to the Settings tab, and set the color depth

to 24(32) bits.

• Wrong combination of graphics controllers and/or

drivers

o Contact Quadrox support

PTZ supporting camera

doesn't have PTZ

• Problem with camera configuration (source numbering)

o Delete all IP devices. Add them again using the

Camera Wizard. Make sure to add the cameras per brand and

per type, not alternating different brands or types!

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